First, check your spam or promotions folder. If still missing, email care@kalyntika.com with your name and order details so they can verify your purchase status promptly

We prioritize meticulous care for every order, with a processing time of 24 hours . After processing, shipping duration depends on your location standard shipping typically arrives within 3-7 business days

We partner with reliable couriers and insure shipments for safe arrival. If your package arrives damaged or is lost, contact our care team immediately with photographs or order details, and we’ll expedite a resolution either through replacement or refund.

Changes or cancellations are possible within 6 hours post-ordering, prior to fulfillment. Please contact care@kalyntika.com immediately if you need modification . After this period, orders enter fulfillment and cannot be cancelled

Each Kalyntika order is thoughtfully curated to provide an exceptional unboxing experience. Inside your parcel, you'll find the carefully crafted product itself, accompanied by a derma-tested certification ensuring safety and efficacy. Included are branded stickers for a personalized touch, and a beautifully designed wooden spoon to aid in product application and maintain hygiene. This attention to detail reflects our commitment to quality and luxurious care. Should you have any questions about your order contents, please reach out to us at care@kalyntika.com or visit www.kalyntika.com for more information.

To place an order, browse our curated collections at www.kalyntika.com, select your desired products, and add them to your shopping cart. Proceed to secure checkout where you can confirm your shipping details, choose your preferred payment method, and finalize your purchase. Our streamlined process ensures a seamless and luxurious shopping experience. For assistance at any step, our expert customer support team is available at care@kalyntika.com.

At Kalyntika, safeguarding customer data is paramount. We comply with PCI DSS and GDPR standards. Your payment details are securely tokenized and stored only on trusted third-party payment processors, ensuring your information remains confidential & safe.

Contact immediately with photos/videos to care@kalyntika.com . We prioritize replacements or full refunds to ensure your satisfaction.

During checkout, enter your promo code in the designated field and click "apply." The discount will reflect in your order summary. If you experience issues, contact care@kalyntika.com for prompt support.

We accept a wide range of secure payment options including major credit and debit cards, RuPay, UPI, and select digital wallets. Our platform uses the latest encryption protocols to protect your financial data and ensure safe transactions on www.kalyntika.com.

Due to hygiene and safety concerns intrinsic to skincare, Kalyntika does not accept returns or exchanges on opened or used products. Returns are only accepted if an item arrives damaged, defective, or incorrect. In such cases, contact care@kalyntika.com with photos within 7 days for a prompt resolution.

If you are using prescription topical treatments, consult your healthcare provider before incorporating new skincare.

Apply a thin, even layer over cleansed skin, avoiding eyes and lips. Leave on for 10-15 minutes until dry, then rinse with lukewarm water. Follow with a hydrating serum or moisturizer for best results.

We recommend applying the masque 2-3 times a week for optimal detoxification and skin renewal. This frequency allows active ingredients to deeply cleanse pores without over-drying or irritating skin.

tore in a cool, dry place away from direct sunlight and humidity. Ensure lids are tightly closed to protect product quality and longevity.

Discontinue use immediately. Rinse skin thoroughly and consult a dermatologist if needed. Contact care@kalyntika.com for further assistance.

Business inquiries including wholesale, retail partnerships, and influencer collaborations can be addressed to care@kalyntika.com for tailored discussions.

Absolutely! Your feedback is invaluable. You can submit product reviews on our website or email testimonials to care@kalyntika.com to help us improve and share your story with our community.

You can reach us via email at care@kalyntika.com, through our live chat on www.kalyntika.com, or by phone during business hours. Our team is dedicated to assisting with product inquiries, order support, and personalized skincare advice.

Monday–Friday: Our customer care team is available Monday to Friday from 10:00 AM to 6:00 PM (IST) and Saturdays from 10:00 AM to 4:00 PM (IST), excluding public holidays, ensuring timely responses to all your queries.

We aim to respond to all emails and messages within 24 hours during business days for a smooth and professional customer experience.

This masque is ideal for anyone experiencing dryness, dullness, or lack of nourishment. If your skin feels stretched, lifeless, or lacks radiance, this masque fits seamlessly into your routine.

While moisturisers primarily hydrate the surface, the Berry Nourish Masque delivers a more intensive nourishment treatment. It is designed to give your skin a deeper reset, making it feel softer, fuller, and more revived.

We recommend using it 2–3 times a week. Consistent use helps maintain skin nourishment and ensures your skin stays soft and radiant over time.

It can be used at any time, but evening use is ideal as it allows your skin to absorb nourishment without external exposure like sun or pollution.

Apply an even layer and leave it on for 10–15 minutes. This gives enough time for the masque to work effectively without overloading the skin.

It’s best suited for those dealing with uneven tone, mild pigmentation, or dull skin that lacks brightness.

This masque works by gently refreshing the skin’s surface and supporting a more even-looking tone, which results in a clearer and brighter complexion over time.

Using it 2 times a week is ideal to maintain consistent brightness without over-exfoliating or stressing the skin

Yes, the formulation is lightweight and works well for oily, combination, and normal skin types.

Leave it on for 10–15 minutes before rinsing off thoroughly.

It is ideal for oily, acne-prone, or congested skin that needs regular detoxification and oil control.

Unlike harsh detox treatments, this masque focuses on balancing the skin while cleansing it. It helps control oil and impurities without leaving your skin feeling overly dry or tight.

2–3 times a week is sufficient to maintain clear and balanced skin.

Yes, it helps reduce excess oil and buildup, which are common causes of breakouts and congestion.

Apply a thin layer and leave it on for about 10–15 minutes or until it starts to settle not fully crack or overdry.