First, check your spam or promotions folder. If still missing, email us at care@kalyntika.com with your name and order details so we can verify your purchase status promptly.

We prioritize meticulous care for every order, with a processing time of 24 hours . After processing, shipping duration depends on your location standard shipping typically arrives within 3-7 business days

We partner with reliable couriers and insure shipments for safe arrival. If your package arrives damaged or is lost, contact our care team immediately with photographs or order details, and we’ll expedite a resolution either through replacement or refund.

Changes or cancellations are possible within 6 hours post-ordering, prior to fulfillment. Please contact care@kalyntika.com immediately if you need modification . After this period, orders enter fulfillment and cannot be cancelled

Each Kalyntika order is thoughtfully curated to provide an exceptional unboxing experience. Inside your parcel, you'll find the carefully crafted product itself, accompanied by a derma-tested certification ensuring safety and efficacy. Included are branded stickers for a personalized touch, and a beautifully designed wooden spoon to aid in product application and maintain hygiene. This attention to detail reflects our commitment to quality and luxurious care. Should you have any questions about your order contents, please reach out to us at care@kalyntika.com or visit www.kalyntika.com for more information.

To place an order, browse our curated collections at www.kalyntika.com, select your desired products, and add them to your shopping cart. Proceed to secure checkout where you can confirm your shipping details, choose your preferred payment method, and finalize your purchase. Our streamlined process ensures a seamless and luxurious shopping experience. For assistance at any step, our expert customer support team is available at care@kalyntika.com.

At Kalyntika, safeguarding customer data is paramount. We comply with PCI DSS and GDPR standards. Your payment details are securely tokenized and stored only on trusted third-party payment processors, ensuring your information remains confidential & safe.

Contact immediately with photos/videos to care@kalyntika.com . We prioritize replacements or full refunds to ensure your satisfaction.

During checkout, enter your promo code in the designated field and click "apply." The discount will reflect in your order summary. If you experience issues, contact care@kalyntika.com for prompt support.

We accept a wide range of secure payment options including major credit and debit cards, RuPay, UPI, and select digital wallets. Our platform uses the latest encryption protocols to protect your financial data and ensure safe transactions on www.kalyntika.com.

Due to hygiene and safety concerns intrinsic to skincare, Kalyntika does not accept returns or exchanges on opened or used products. Returns are only accepted if an item arrives damaged, defective, or incorrect. In such cases, contact care@kalyntika.com with photos within 7 days for a prompt resolution.

If you are using prescription topical treatments, consult your healthcare provider before incorporating new skincare.

Apply a thin, even layer over cleansed skin, avoiding eyes and lips. Leave on for 10-15 minutes until dry, then rinse with lukewarm water. Follow with a hydrating serum or moisturizer for best results.

We recommend applying the masque 2-3 times a week for optimal detoxification and skin renewal. This frequency allows active ingredients to deeply cleanse pores without over-drying or irritating skin.

Store in a cool, dry place away from direct sunlight and humidity. Ensure lids are tightly closed to protect product quality and longevity.

Discontinue use immediately. Rinse skin thoroughly and consult a dermatologist if needed. Contact care@kalyntika.com for further assistance.

Business inquiries including wholesale, retail partnerships, and influencer collaborations can be addressed to care@kalyntika.com for tailored discussions.

Absolutely! Your feedback is invaluable. You can submit product reviews on our website or email testimonials to care@kalyntika.com to help us improve and share your story with our community.

You can reach us via email at care@kalyntika.com, through our live chat on www.kalyntika.com, or by phone during business hours. Our team is dedicated to assisting with product inquiries, order support, and personalized skincare advice.

Our customer care team is available Monday to Friday from 10:00 AM to 6:00 PM (IST) and Saturdays from 10:00 AM to 4:00 PM (IST), excluding public holidays, ensuring timely responses to all your queries.

We aim to respond to all emails and messages within 24 hours during business days for a smooth and professional customer experience.