Return & Refund Policy

Effective Date: 22 Sep 2025

The Kalyntika Skin Promise

We make every masque slowly and carefully, and we’re confident you’ll love how your skin feels. If you don’t, we’ll make it right.

How It Works

1. Give it 3 uses. Skin often needs a few sessions to show what a masque can do. Use yours at least 3 times within 7 days of delivery.
2. Not loving it? Message us. WhatsApp us at +918796917684 within 7 days of delivery with your order number and a photo of your jar.
3. Choose what suits you: swap it for another Kalyntika masque, or get a full refund.

No need to send the jar back. Keep it, or pass it on to someone who might love it.

Who It’s For

• Your first order on kalyntika.com
• One claim per customer
• Masques bought directly from our website. Orders from Amazon or other platforms follow that platform’s return policy.

Bundles: if your first order was a bundle, the promise covers one masque, refunded at its share of the bundle price. Any free gift is yours to keep.

If Your Skin Reacts

Your skin comes first. If you notice redness, itching or irritation:

1. Stop using the masque and rinse with cool water.
2. If the irritation continues, please consult a doctor.
3. WhatsApp us within 14 days of delivery. We’ll give you a full refund. You don’t need to have used it 3 times.

Refunds

• Refunds go to your original payment method within 5–7 working days of approval.
• For Cash on Delivery orders, we’ll refund to your Bank account.
• Swaps ship free within 3–5 working days.

Not Covered

• Requests made more than 14 days after delivery
• Orders from Amazon or any other platform
• A second claim by the same customer

Other terms of Refund

1. Eligibility for Refunds

Refunds will be issued only in the following cases:

• The product delivered is damaged, broken, or defective at the time of receipt.
• The product delivered is incorrect (different from what was ordered).

Refunds will not be processed for reasons such as:

• Change of mind or personal dislike of the product.
• Allergic reactions or dissatisfaction with results (individual skin responses vary).
• Incorrect address provided by the customer.

2. Requesting a Refund

• Customers must email us at talktous@kalyntika.com within 24 hours of receiving the product, along with clear images and unboxing videos showing the damage/incorrect product.
• Requests made beyond this timeframe will not be eligible.
• Once verified, we will initiate the refund process.

Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share the right photos within 24 hours of receiving the order, unfortunately, we cannot entertain any such complaints thereafter, as the window to raise these claims with the shipping partner is closed after this time period. Any returns should be made in proper condition in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condition, your return will be disqualified and we will reship the same package back to you.

Returns will not be accepted if the product has been used / opened / tried and/or the serial number has been tampered with. On receipt of the returned product, d’you will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to the customer. If the product is found to be ineligible for return, the product will be couriered back to you.

3. Refund Method & Timeline

• Approved refunds will be processed to the original payment method within 7–10 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer (details to be provided by the customer).
• Shipping and COD fees (if any) are non-refundable.

4. Non-Returnable Items

• Due to hygiene and safety reasons, all skincare items outside of the "Kalyntika Promise" used are non-returnable.
• Free gifts, promotional items, or trial packs are also non-refundable.

5. Product Exchanges

We do not offer exchanges. If your order qualifies for a refund (damaged/incorrect), you may place a new order for the correct product.

6. Responsibility of the Customer

Please ensure that you inspect the package at the time of delivery. If the product is visibly damaged, it is recommended to refuse the delivery and inform us immediately.

7. Company’s Rights

Kalyntika reserves the right to:

• Refuse refund requests if the product has been used or tampered with.
• Deny claims that do not meet the conditions mentioned above.
• Modify or update this policy as necessary to reflect business or regulatory requirements.